Frequently Asked Questions

 

Answers

01. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at TOM FORD without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Request a return directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new collections
  • Save your address and card details so you can shop even quicker next time

02. HOW DO I REGISTER OR SIGN IN?

Please click user icon in the top-right hand corner of the page. It will read Login to your account when you hover over it. 
Back to top

03. WHAT IF I CAN'T REMEMBER MY PASSWORD?

Please click login from the homepage and click "FORGOT PASSWORD?". Back to top

04. WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

American Express, MasterCard, Visa, PayPal, and ApplePay. Additionally, clients can authorize their orders with Affirm. 
Back to top

05. WHAT PERSONAL INFORMATION IS COLLECTED?

In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses. More information, including how this information may be used, please see our Privacy Policy at www.tomfordfashion.com/privacy.
Back to top

06. HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
Back to top

07. HOW DO I FIND MY CORRECT SIZE?

There are size guides available on Men's and Women's product pages.
Back to top

08. HOW CAN I CHECK THE STATUS OF MY ORDER?

If you have a registered account with us, you can follow the progress of your delivery by logging into your account, selecting Order History and navigating to the order in question.

If you don't currently have a registered account with us, you can select the Track My Order link in our site's footer, adding the requested information to locate a record of your order.
Back to top

09. WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEAN THE ITEMS ARE AVAILABLE?

Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.
Back to top

10. HOW DO I CANCEL MY ORDER?

If you wish to cancel your order, please email us at assistance@tomfordinternational.com as soon as possible. We will make every effort to accommodate your request but in some cases we will be unable to cancel orders, such as orders that have already shipped.
Back to top

11. DO YOU OFFER A REPAIRS SERVICE?

Please note that we do not manage repairs for items purchased from 3rd party sellers, authorized resellers, or department stores. You will need to contact the business that facilitated the sale to discuss repair/return options.

If your item was purchased from a Tom Ford boutique, please reach out to the boutique directly to discuss repair options.

If your item was purchased directly from our site, please contact Customer Service by email at assistance@tomfordinternational.com or call 1-888-TOM-FORD. Items evaluated for repair must be within one year of purchase. 
Back to top

12. HOW DO I AUTHENTICATE A TOM FORD PRODUCT?

All items purchased from a TOM FORD boutique or at TOMFORDFASHION.com are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. 
Back to top

13. WHAT IS YOUR EYEWEAR WARRANTY?

TOM FORD EYEWEAR is offered with a 2-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact tomfordeyewearusa@marcolin.com for more information, including any questions regarding repairs and replacement parts, i.e.; eyewear cases.

If your eyewear was purchased from an optical shop or optometrist office, please connect with them first; if they are an authorized Tom Ford account, they will have a separate Marcolin email account for you to address your eyewear inquiries with.
Back to top

14. WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS

Product ordered on the TOMFORDFASHION.com may be returned within fourteen (14) calendar days from the delivery date, as long as the product is not Final Sale or Underwear. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. To ensure footwear is eligible for return, please try it on while standing on a carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Product boxes, including shoeboxes, are not to be used as shipping boxes. The product box should be placed within appropriate outer packaging, with contents secured within. 

Please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD for more information regarding returns.

EXCHANGES

To exchange a product, please contact Customer Service at assistance@tomfordinternational.com or call1-888-TOM-FORD. If you received an item as a gift from TOMFORDFASHION.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see termsandconditions.

CONTACT US

Customer Service is available 8am - 9pm est, seven days a week.

Email us at assistance@tomfordinternational.com or call 1-888-TOM-FORD.
Back to top

15. WHAT ARE YOUR SHIPPING METHODS AND COSTS?

We offer Complimentary Ground Shipping via UPS and FedEx on all U.S. orders.

It will be delivered within 5 to 7 business days.

Three Day Delivery - $12

Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered within three business days.

Express/Second Day Delivery - $30

Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered within two business days.

Overnight Delivery - $35

Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered the following working day.

Please note that delivery estimates are in business days, as we do not ship orders on Saturdays or Sundays. Orders placed after 2pm est on Friday will not be processed until Monday morning, excluding bank holidays.

Once we have shipped your order, we will send you an email with shipping details and a UPS or FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.

Because we do not require an authorized signature to deliver your order, please make sure to include a valid shipping address at checkout, one in which you can best ensure your order's safe delivery.

We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

Additionally, we do not authorize orders to freight forwarders. 
Back to top

16. IS SALES TAX APPLIED TO MY ORDER?

TOM FORD charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada.
Back to top

17. INTERNATIONAL SHIPPING

At this time, we do not ship internationally. If you would like to be notified when we do, please click here to enter in your email address.
Back to top

18. HOW DO I UNSUBSCRIBE FROM EMAILS?

Within our email communications, you'll see TO BE REMOVED FROM OUR EMAIL LIST, PLEASE CLICK HERE. Select the corresponding link and follow its prompts. 
Back to top

19. HOW DO I CHANGE MY EMAIL ADDRESS FOR MY LOGIN?

Sign in to your Online Account using your current email address and password. Once you have successfully signed into your account, you may change the email address by clicking on "Edit Your Account Information".
Back to top

20. EMPLOYMENT OPPORTUNITIES

For employment opportunities at TOM FORD, please contact careers@tomfordinternational.com
Back to top